FAQ

Shopping & Shipping:-

1. Do I need an account to make a purchase?
No, it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as –

2. Does the price on the frame include the lenses?
The frame price includes your standard prescription lenses (refractive index=1.50) with Satin anti-reflective coating. However, you can always upgrade your lens selection. Ask your optometrist or dispenser to advise on the most suitable lens type for your prescription.

3. Are products sold at PurpleOptics.com authentic?
At PurpleOptics.com we take counterfeiting seriously. All of our products are guaranteed to be authentic. All our items are 100% authentic and come directly from the manufacturer or from an authorized wholesaler / dealer. Prior to shipping we inspect each shipment to confirm its authenticity. If you have concerns about the authenticity of any item you have purchased from us, or are considering purchasing; please contact us at eyecare@purpleoptics.com

4. How much are the delivery charges?
We provide free shipping/delivery on all purchases. Please note that shipping charge of Rs. 50 will be charged if the checkout amount for the product you have purchased is <= 500. 

5. What is the estimated delivery time?
The estimated time of delivery is based on the products purchased. It may differ from one item to another. For more details, see Shipping & Delivery.

6. Does PurpleOptics.com deliver internationally?
No.

7. How can I cancel or return my order at PurpleOptics.com?
For details on cancellation and returns, see Cancellation and Returns.

8. How can I track the status of my order?
You can find under Order History in My Account section. Alternatively, you can ask our customer support with your order number.
Please note: Once your order is shipped, it takes 24 hours for the tracking no. to start working and showing details.

9. Where do I find my order number?
The order number is sent to you on your registered email id and phone number once the order is successfully placed. Alternatively, you can also find the same under Order History in My Account section.

Payments:-

1. How do I make a payment for a PurpleOptics.com purchase?
PurpleOptics.com offers multiple methods to make payments for your order: Credit Card & Debit Card. All Credit/Debit card details remain confidential and private. For more details, see payments.

2. Are products purchased online covered by warranty?
Based on the product purchased, there is an associated warranty period, ranging upto 3 years. All products with warranty, will be issued with a Warranty Card. Warranty does not cover wear and tear on Frame And/or frame parts. Nor does the Warranty cover worn, scratched and/or prescription lenses. In case of defects, customer should contact our customer service or visit any of the PurpleOptics.com retail outlets. All products are covered by free insurance coverage against theft and damage during transit. If you receive a package that is open or looks to have been tampered with please do not accept it. Contact us at 94441 00780 or email us at eyecare@purpleoptics.com

Courier:-

1. How are items packaged?
All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.

2. What should I do if I find my product to be opened or tampered with upon delivery?
If in case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer support as soon as possible.